Vera and Jorge want to take their simple to-do mobile application, ReminderX, to the next level,
Instead of using standard questions, the research protocol was tailored to the needs of ReminderX. All questions were carefully considered to elicit useful information to be utilized in the design process.
By developing a comprehensive research protocol tailored to the end user, I was able to built an application based on their wants and needs. Instead of biasing the design with my personal input, I listened to the users.
With this UX project, I was able to create an application catering toward on the go, busy individuals based on their feedback. The sketches created were revised to address specific pain points in my process
This project allowed me to interact with and lead user feedback sessions in multiple ways: digital/Skype sessions, group sessions, and one-on-one sessions. The dynamic in each of these sessions was very different and it forced me to change my approach. No session was identical.
Since I created the application and ran the user testing, I encountered feedback that pointed out my own mistakes when creating the application. It was a definitely a humbling moment, as I thought I had creative, elegant solutions that considered nearly everything. However, in session one, I failed to consider damage that may occur to someone's mobile device if flicked or thrown by accident. These moments were excellent: they taught me the value of running user testing with an open mind.